Terms &
Conditions.

01About these terms

These Terms and Conditions relate to nothingdown.in, operated by Nothing Down, a creative and digital agency based in Sullurpet, Tirupati District, Andhra Pradesh, India. “We”, “us” and “our” mean Nothing Down. “You” means a website visitor or, where a service engagement is concerned, the client identified in the relevant agreement.

The website-use provisions apply to your use of this website to the extent permitted by applicable law. The service provisions apply when an accepted proposal, statement of work or service agreement expressly incorporates them. Browsing our website or sending an enquiry does not, by itself, place an order or create a paid engagement.

To engage our services, you must be at least 18 and legally able to enter into an agreement. If acting for a business or another organisation, you must have authority to agree on its behalf.

02Using our website

You may browse our website and use its information to learn about our services and contact us. Please use the website lawfully and respect the rights of others.

• Do not attempt unauthorised access to the website, its systems or other people’s information.
• Do not upload malicious code, interfere with normal operation or send abusive, fraudulent or unsolicited bulk submissions.
• Do not impersonate another person or submit information you are not entitled to share.
• Do not reproduce or commercially exploit our original website content without permission, except where applicable law allows it.

We may restrict access where reasonably necessary to address misuse, protect security or comply with law. General website information is for guidance; it is not a personalised proposal or a substitute for professional advice relevant to your circumstances.

03How project agreements work

Our services may include Brand & Creative, Websites & Landing Pages, Social Media & Content, AI & Automation and SEO & Paid Advertising. The services included in your project are those recorded in the proposal or agreement accepted by both parties.

An accepted project-specific agreement takes priority over these general terms where they conflict, subject to applicable law. We begin work when the agreed acceptance and starting conditions have been met.

04Client responsibilities

To help the work progress, you agree to provide accurate briefs, relevant content, required access and timely feedback. You are responsible for ensuring that materials and instructions you provide can lawfully be used for the project.

• Nominate a person authorised to provide decisions and consolidated feedback.
• Review business claims, prices, contact details and other factual information before approval.
• Obtain necessary permissions for supplied images, trademarks, testimonials and personal information.
• Provide access through an agreed secure method; avoid sending passwords in general enquiry forms.
• Tell us about relevant sector-specific requirements, approval processes and restrictions.

If required inputs or approvals are delayed, we will discuss the effect on the schedule and any proposed additional cost. A delay does not automatically authorise unagreed charges.

05Changes, revisions & approvals

Included revisions and review stages are set out in your project agreement. New features, additional concepts, changes to an approved direction or work outside the agreed scope may require an updated quote and schedule.

We will seek agreement on material scope and cost changes before carrying them out. Approval should be recorded through the agreed communication channel. Silence is not treated as approval unless a specific acceptance procedure has been expressly agreed.

Client approval does not remove our responsibility for meeting the agreed specifications or correcting issues for which we remain responsible under the agreement or applicable law.

06Fees, payments & external costs

Fees, currency, applicable taxes, any advance payment and payment milestones will be stated in your accepted quote or agreement. Please raise invoice questions promptly so they can be reviewed.

Advertising spend, domains, hosting, premium software, stock assets and other third-party charges are included only where expressly stated. Otherwise, their cost and who pays them must be agreed separately before commitment.

If an undisputed payment is overdue, we may pause affected work after written notice and a reasonable opportunity to resolve it, subject to the project agreement and applicable law. Any late-payment charge must be expressly agreed and lawful. A revised delivery schedule may be needed when work resumes.

07Third-party platforms & services

A project may involve platforms or suppliers such as website software, hosting companies, search engines, social networks or advertising platforms. Their own terms, licences, pricing and policies apply to their services.

We cannot control an independent provider’s outages, policy changes, ad-review decisions or product changes. Where these affect agreed work, we will discuss practical next steps. This does not exclude responsibility for our own work or commitments.

Your agreement should identify responsibility for account ownership, renewals, subscriptions and access after handover. Links on our website do not imply that we control or endorse every aspect of an external website.

08Ownership, licences & portfolio use

Each party retains ownership of materials it owned before the project. You grant us permission to use the materials you supply only as reasonably needed to perform the agreed work.

Ownership or licensing of final deliverables, editable source files and custom code must be specified in the project agreement, including any payment conditions. Payment alone should not be assumed to transfer rights that have not been agreed in writing.

Third-party fonts, images, software and other licensed materials remain subject to their respective licences. Reusable tools, methods and pre-existing components are not transferred unless expressly agreed; any permissions needed to use them in final deliverables should be documented.

We will obtain your permission before presenting your project, name or logo as client work in our portfolio, unless that permission is already recorded in the agreement. Confidential information and unpublished results will not be used as public case-study material without authorisation.

09Confidentiality & personal information

Both parties should protect non-public information shared for the project and use it only for the agreed purpose. It may be shared with people who need it to perform the work and are subject to appropriate confidentiality obligations, or where disclosure is legally required.

This does not cover information that is already lawfully public, independently developed or lawfully received without a confidentiality restriction. Any signed confidentiality or data-processing agreement also applies.

Our Privacy Policy explains how we handle personal information associated with our website and business communications. Agreement to these terms does not constitute consent to optional marketing or tracking.

10Results, estimates & illustrative work

We undertake to deliver the work described in your agreement with reasonable care and skill. Marketing and commercial outcomes also depend on factors such as your offer, audience, competition, budget, market conditions and third-party platforms.

We do not guarantee particular search rankings, traffic levels, leads, sales, return on advertising spend or uninterrupted third-party availability. Forecasts are estimates unless a specific measurable commitment is expressly agreed.

Concept designs and illustrative examples explain an approach; they are not evidence of client results. Any published results relate to the stated project and circumstances and do not promise the same outcome for another business.

11Handover, support & maintenance

Your agreement defines handover materials, any training, defect-correction arrangements and ongoing support. Maintenance, content updates, backups, security monitoring, software renewals and campaign management are ongoing services only where included in the agreed scope.

After handover, changes made by you or another supplier may require separate investigation or additional work. Any extra charge will be discussed before work begins. This does not affect any correction obligation or legal right that continues to apply.

12Pausing, cancellation & refunds

Pause and cancellation arrangements, notice requirements and any minimum service period should be recorded in your agreement. Either party should communicate a requested change or cancellation in writing.

On cancellation, we will account for work delivered or properly performed, approved non-cancellable external costs and payments already received, in accordance with the agreement and applicable law. Any remaining balance or refund will be explained in a closing statement. Refunds due will be processed within the agreed or legally required period.

These general terms do not make every advance payment non-refundable. They do not remove any statutory cancellation or refund right. If we cannot continue the work, we will discuss handover and an appropriate settlement for undelivered services.

Where termination for breach is permitted, reasonable notice and an opportunity to remedy the issue should be provided where appropriate. Immediate action may be necessary for unlawful instructions or an urgent security risk. Confidentiality and accrued payment or ownership obligations may continue where relevant.

13Responsibility & liability

Each party remains responsible for its own acts, omissions and obligations under the agreement and applicable law. Any project-specific limitation of liability must be expressly recorded in the accepted agreement and applies only to the extent lawful.

Nothing in these terms excludes liability for fraud, wilful misconduct or any liability that cannot lawfully be excluded, or restricts non-excludable consumer rights and remedies.

If events outside a party’s reasonable control prevent performance, the affected party should promptly explain the impact, take reasonable steps to reduce disruption and discuss revised arrangements. Such an event does not automatically remove obligations relating to work already performed or payments already due.

14Governing law & resolving concerns

These terms are governed by the laws of India, subject to any mandatory protections that apply to you. Please contact us first if a concern arises so we can try to resolve it through a clear discussion.

If a dispute cannot be resolved informally, it may be brought before a court, tribunal or other forum with lawful jurisdiction, subject to any valid dispute-resolution provision in the project agreement. This request to contact us does not prevent urgent relief, access to a competent consumer forum or the exercise of statutory rights.

15Updates & interpretation

We may update this page and change the date shown above. An update does not automatically amend an existing project agreement or apply retrospectively. Changes to an active engagement must follow its agreed variation process.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent legally possible. A delay in exercising a right does not by itself mean that the right has been waived.

16Contact Nothing Down

For questions about these terms, a proposal or an existing project, contact Charan. If your question relates to a project, include its name or reference so we can respond in context.